What products and services are available at KC's Closet?
KC's Closet is an online platform for KC's clothes. This website offers its own sales and promos exclusive to customers who purchase online. KC's closet also provides newsletters, product descriptions and daily customer feedback.
Do I have to create an account with you?
Not at all! You may purchase items at our website if you check out as a GUEST. But it is recommended to have an account with us in order to speed up the process in your next purchase.
What to do if I encounter problems in creating or signing in to my KC's closet account?
If you're having problems accessing our website, please make sure that you have the latest version of your operating system provider (Windows, OSX, etc). If you’re still having problems, contact our Customer Care Team through email at [email protected]
and let us know: Details about the issue screen, shots of any error message you get, which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.), and what you have done so far to try to resolve it.
How can I place an order in your website?
On our website, go to the product page of the item you would like to purchase and click the "ADD TO MY CLOSET" button. After you have added all the items you want to purchase to your closet, follow the instructions on your screen to complete your order.
To whom may I speak with if I have a question about your product?
You may email us at [email protected]
and we will get back to you as swiftly as possible regarding your inquiry!
How do I change my order?
You may change your order in the My Bag page, before checking out. Click the My Bag link at the upper right corner of our website to view and change your order. However, once you reach the Confirmation Page and click Confirm, you may no longer alter the details of your order.
How do I cancel my order?
You may cancel your order at the Check Out page. However, if you’ve already confirmed your orders, you will need to email us at [email protected]
Can I return the products I ordered at KC's closet?
Our goal is to provide you with exceptional service. To ensure timely delivery, we begin processing orders immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered.
How can I pay?
We accept payments through credit cards, and PayPal. You will be charged in Philippine Pesos. Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us.
How do I use my discount / promo code?
Your discount/promo code has to be entered at Checkout. Our discount/promo codes and their terms and conditions vary, so please make sure you check when you receive any discount/promo code. Further, discount/promo codes are not valid on gift vouchers and certain items, services, and brands.
Can I use more than one discount code?
Only one discount code is allowed at a time during checkout.
What to do if my payment was declined?
Please Try the following:
- Check the card details (expiry date, billing address, etc) on your account to make sure the information is correct.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details.
Check the card details (expiry date, billing address, etc) on your KC's closet account to make sure the information is correct. Make sure you enter the security code correctly – that’s the three digit number on the back of your card. Your card issuer may have declined your payment. Because they don’t tell us the reason for this, it’s best to contact them for details. If there are no problems with all of the above, try paying with another card.
How does your delivery service work?
We have outsourced LBC, Air21, and various local couriers to deliver your items at your doorstep on time and with much care.
Can I track my order?
As soon as you’ve confirmed your order, we will be sending you with a confirmation email and a deployment update.
Can I change my delivery address?
Absolutely! You may click on the Account page, click on delivery address and change your details. However, we are unable to change any part of your order or change the delivery or payment method once your order is complete.
What happens when I am not home and my order arrives?
If items will be paid via cash on delivery, you may ask a representative to accept your package provided that he/she will present an authorization letter and valid ID from you upon payment. Items paid via credit card no longer require the authorization letter and valid ID.
Can I have my package redirected to a different address?
A package cannot be redirected to a different address once it is deployed for delivery. However, if the package has not been confirmed for delivery, you may change the delivery address in your Accounts page.
What should I do if my order hasn't arrived in the expected date of arrival?
You may email us at [email protected]
to receive an update on the delivery status of your item.
The item I received was incorrect. What should I do?
We want to resolve any issues with incorrect items immediately. Please email us at [email protected]
with the order number and the incorrect item's name and number. We'll reply as soon as possible and try to resolve it for you as quickly as we can.
An item is missing from my order / my order is incomplete. What should I do?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please contact our Customer Care team at [email protected]
with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.